MANAGEMENT & LEADERSHIP TRAINING

Training Methods

MJMBS has far reaching experience in the design and delivery of a wide variety of training and people development workshops and seminars.

All of our courses, seminars and workshops are prepared following full consultation with the client and are designed specifically to meet the individual needs of your business.

Our trainers bring with them a wealth of experience in the subject. Our approach is professional and relaxed to quickly build confidence, delivered by trainers who have consistently exceeded expectations in their own careers. We expect participants to be fully involved in the process, be enthusiastic and work hard to change their behaviours and to incorporate new learning.

Training Categories

Management and Individual Development
  • Absence Management – Reduce levels of unjustifiable absence. Understand how to deal with those people through counselling, monitoring and motivation.
  • Appraisal Skills – Understand the aims of appraisal. Identify the relationship between appraisal, performance, and development
  • Assertiveness – Learn to cope with aggression. Achieve successful personal outcomes in demanding situations. Communicate effectively in group situation.
  • Change Management – Appreciate the reasons for change. Plan and create a positive environment for change. Understand individuals attitudes to change and achieving buy in.
  • Coaching and Mentoring Skills - Develop a range of skills and techniques required for effective coaching and mentoring and apply them to any specific working or business situation. course outline
  • Communication Skills – Develop the skills to communicate clearly and confidently. Build rapport with and obtain respect from colleagues. ( link course outline)
  • Consultancy Skills – Build effective consultancy skills. Develop rapport and credibility. Information gathering, good questioning and active listening
  • CV Writing – Develop the skills to prepare a concise and powerful CV that will get you short listed for the job interview.
  • Delegation Skills – Learn to make better use of your time and your staff’s time. Improve efficiency through having a systematic approach
  • Effective Interviewing – Interview techniques. Preparing a job description, role profile specification and using competency frameworks to assist make the right choices at interview.
  • Facilitation Skills – Learn new skills and techniques for getting people to work together more effectively. Practise being a facilitator and participating in a series of facilitated sessions, gaining personal and group feedback. course outline
  • How to Excel in Managing and Supervising People – Become more effective and achieve more and quickly improve your management capabilities. Overcome many of the supervisory problems new team leaders encounter in the role.
  • Influence and Persuade – Achieving positive results through others. Practise and develop new skills, tactics and strategies.
  • Interpersonal Skills – Enhance relationships with others, understand your interpersonal style, develop confidence and a range of interpersonal skills course outline
  • Interviewing Skills –Learn new skills to help you become a more successful interviewer. course outline
  • Introduction to assessment Centres – What is an assessment centre? Learn understand and develop confidence of the exercises and tests that can be used.
  • Introduction to Management – What is management? Understand your own management style and effect on others. Adapting style to lead and motivate building an effective team to achieve business objectives.
  • Leadership – An introduction to leadership. Leadership styles, motivation, individual development, team development, and task achievement.
  • Listening Skills – Understand the importance of listening. Develop techniques for effective listening and link these to other aspects of communication.
  • Managing Conflict
  • Managing Meetings – Roles and responsibilities. Ingredients of a successful meeting. Review meeting effectiveness. Handling problem solving and decision making.
  • Negotiation Skills – Understand the need for preparation, give and take, make and obtain concessions. Understand the other party. Their objectives, interests and expectations. course outline
  • Networking – The power of networking. What it is and how to develop a successful networking strategy to achieve both personal and business goals
  • Performance Management – Understand the aims of performance management. Develop individuals, set SMART objectives, monitor performance and carry out effective reviews.
  • Personal Effectiveness – Understand how your behaviour affects others. Enhance interpersonal skills and develop confidence to achieve enhanced personal outcomes.
  • Presentation Skills – Deliver presentations with confidence. Use skills and practical tools to prepare, capture and hold the audiences attention
  • Report Writing – Enable delegates to write reports that have an easy to follow logical structure and are clear and concise
  • Stress Management – Identify the negative symptoms of stress. Learn hoe to manage stress proactively to improve performance.
  • Supervisory Skills Handle the step up from team member to team leader. Understand the role and responsibilities of being a supervisor. Getting things done on a day to day.
  • Team Briefing – An effective organisational communication tool. Preparation, delivery and gaining commitment.
  • Team Building – Understand your role as Team leader. Team dynamics. Motivate the team to achieve business objectives through feedback and recognition.
  • Telephone Skills – Learn the techniques and skills needed to provide a professional and friendly service on the telephone.
  • Time Management – Establishing priorities. Review how time is consumed, identify time wasters and develop a range of skills that save time.

Customer Service
  • Complaints Handling – Develop skills in handling challenging customer service situations, difficult customers and complaints.
  • Customer Care – The benefits of customer care. The professional and personal skills required. Mindset knowledge and skills.
  • Customer Satisfaction – The power of satisfied customers. How to develop your own customer service skills
  • Customer Service Excellence – Enhancing customer service and loyalty. Understanding the service profit chain and improving business success.
  • Developing and Managing Customer Relationships
  • Handling Difficult Customers – Develop skills in handling challenging customer service situations and in dealing with difficult customers.
  • Internal Customer Care – Build internal relationships and develop a proactive communication strategy to ensure a high level of cross team customer support.
  • Profitable Client Management – Grow your business, develop client relationships and increase profitability through the adoption of world class service techniques.
  • Telephone Skills – Learn the techniques and skills needed to provide a professional and friendly service on the telephone.
  • Wowing the Customer – Providing a professional world class service. Identify customer needs, handling difficult customers, exceeding expectations and building customer loyalty. course outline

Sales and Marketing
  • Coaching Skills– learn the skills to help and develop others in the team using a structured approach enhancing their ability and contribution to the organisation.
  • How to Win Additional Business – Develop a professional sales approach. Communicate effectively with potential clients. Build a personal network of support with existing clients; deliver an excellent service to retain new customers. Improve planning, closing techniques and confidence.
  • Negotiation Skills – Understand the need for preparation, give and take, make and obtain concessions. Understand the other party. Their objectives, interests and expectations. course outline
  • Selling Skills – Learn tools and techniques for increasing sales. Building rapport, matching products and services to customer requirements.
  • Successful Lead Generation
  • Tele Sales Skills

Specialist Business Skills
  • Budget Construction and Control
  • Business Planning – Developing and implementing realistic, achievable and measurable plans that are aligned to the organisations strategy.
  • Contract Management – Develop the skills to effectively manage the contract within a defined contract strategy. Enhance the customer supplier relationship.
  • Problem Solving and Decision Making – Problem solving in the workplace. Focus on creative thinking and idea generation.
  • Recruitment and Selection – Understanding the recruitment process and comply with recruitment legislation. Develop interviewing skills using competency based questions.
  • Finance for Non Financial Managers – Understand and intrepret financial information.Remove the myths and fears that surround finance.Understand the financial implications of your plans and decisions. course outline

Organisation Skills
  • Discipline and Grievance
  • Equal Opportunities
  • Equality and Diversity
  • Change Management
  • Health and Safety
  • Internal Customer Care
  • Managing Absenteeism
  • Operational Rigour
  • Profitable Client Management
  • Service Level Agreements
  • Team Briefing

Our team have delivered training to a wide cross section of organisations in the following countries

UK , Bahrain, Denmark, France, Italy, Jordan, Kuwait, Malaysia, Saudi Arabia, South Africa, Spain, United Arab Emirates, USA